Returns & Refunds.

Thank you for shopping at KCX Oceania.

If for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. The following terms are applicable to any products that you purchased with us.

Interpretations and Definitions

Interpretations

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Koch Experts Oceania Ltd.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Koch Experts Oceania Ltd, accessible from https://kochexperts.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your order cancellation rights

You are entitled to cancel your Order or exchange the Goods You bought on our website with new ones by contacting Us within 7 days from the date on which You received the Goods or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation or exchanging, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: [email protected]

We will reimburse You or send You new Goods, respectively, no later than 7 days from the day on which We receive the returned Goods. For refunding, We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for returns and exchange

In order for the Goods to be eligible for a return and exchange, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging
• The Goods aren’t used or damaged
• The Goods have the receipt or proof of purchase

The following Goods cannot be returned or exchanged:

• The supply of Goods made to your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns and exchanges of any merchandise that does not meet the above return and exchange conditions in our sole discretion.

Only regular priced Goods may be refunded or exchanged. Unfortunately, Goods on sale cannot be refunded or exchanged.

Returning goods

You are responsible for the cost and risk of returning the Goods to Us. Contact Us to receive the address where you should send the Goods.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: australia@kochexperts.com
• By our website contact form or chat support

Last updated: 04 June 2024